CarChat24 0.4.12

This live chat application, designed specifically for the auto industry, offers a robust solution for engaging with online vehicle shoppers through various messaging platforms, including chat, SMS, and Facebook Messenger. Developed by a leading chat provider, this tool empowers dealership staff by enhancing their communication capabilities.

Custom-engineered for iPhone and iPod Touch, the app utilizes SignalR technology to deliver a comprehensive experience similar to the desktop chat operator console. Key features include:

• A detailed chat screen that facilitates effective interactions
• Pre-written responses organized into logical categories for quick access
• A comprehensive lead information screen that integrates seamlessly with CRM and email
• A real-time view of current visitors on the dealership website
• Defined operator availability hours for efficient management
• Visitor tracking and detailed history pages for improved follow-up
• Mobile app chat statistics and analytics to monitor performance
• Interactive options through swipe and tap functionality

The app is highly customizable, allowing operators to adjust preferences to suit their workflow. It also incorporates valuable tools like Carfax and an extensive knowledge base, along with the use of emojis to enhance communication. Operators can easily insert pre-written scripts into conversations, streamlining responses.

Moreover, powerful monitoring tools provide key insights about visitors, including location, IP address, country flag, browser type, number of pages visited, and whether the visitor is returning. This feature allows operators to maintain context during interactions.

With the ability to track conversations in detail and access statistics on the go, users can capture email addresses and phone numbers automatically. The option to submit leads directly into CRM or send notifications via email or SMS enhances operational efficiency. Notably, the app continues to monitor chat requests even when not in active use and is compatible with iPhone 5s and newer devices running iOS 10 or later.